At La Casa del Sol Hotel our priority is the safety and well-being of our customers, employees and suppliers. Given the spread of the coronavirus, we want, first of all, to express our solidarity with all those affected.
We understand the concern that constantly evolving information may generate about travel restrictions and canceled or postponed public events; and we are carefully listening and answering to all questions and concerns that we receive from our customers, employees, and suppliers.
We have adapted our cancellation and reservation change policies to offer additional flexibility to our clients in the current situation:
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
For more information please contact by email: firstname.lastname@example.org